Password Reset Management

Changes to Self-Service Password Reset

In order to make it easier for Nipissing students, faculty and staff to manage their passwords we're making a few changes.  

We will have a new system for self-service password reset, and there are a few things you need to know about it. 

First, Beginning Monday, March 15, 2021, you may be prompted for additional information when logging into online services at Nipissing.  You will be asked to provide an external email address, a cell phone number, or answers to identity verification questions.  Alternatively, you may choose to install the Microsoft authenticator app on your smart phone or tablet.  Any of these things can be used to reset your password if you've forgotten it.  It's up to you which method you want to use. 

If you've already signed up for self-service password reset in our previous system then you may not receive this prompt.   We have transferred your contact information to the new system.  However, if you chose to use security questions in the old system, those have NOT been transferred, and you'll need to answer these again.  You can always review, add or remove these verification methods by visiting, and selecting "Security Info". 

Forgot your Password? 

You can reset your password yourself through our self-service password reset service found here (  

If you haven't previously registered for self-service password reset, and we do not have your cell number, external email, or security verification answers, then you will need to contact the helpdesk ( to reset your password. 

Register for Self- Service Password Reset 

To register for self-service please visit  If you've never signed up for self-service password reset, then you will see a page like this: 


SSPR Setup


You can install the Microsoft Authenticator app on your smart phone or tablet, and that can be used to reset a forgotten password.  Alternatively, you  may choose to click the "I want to set up a different method" link to select a different password reset method. 

The available password reset methods are:

  • The Microsoft Authenticator App 
  • A phone (either voice or text)
  • Security Questions 
  • An external email address 

Password Requirements 

Your password must be at least 9 characters long, and must contain characters from three of the following categories: 

  • Uppercase letters 
  • Lowercase letters 
  • Digits (0 through 9) 
  • Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)