University Technology Services supports the Nipissing University Community with reliable technology and services that enable teaching, learning, and university operations.
UTS provides support for services such as accounts and access, Microsoft 365, email, classroom and meeting room technology, computer labs, printing, Wi‑Fi, and key university systems.
Need technology support?
The Help Desk Portal is the fastest way to request help, report an issue, or find support.
Help Desk Portal ❯ Help & Support FAQ ❯
When submitting a ticket
Include a clear description, device/system/room affected, error messages or
screenshots, and urgency.
Walk-in SupportA139 during office hours |
Hours of Operation
September to April
Monday – Friday: 8:30 a.m. – 4:30 p.m.
After-hours classroom support available
Monday – Thursday:4:30 p.m. – 7:30 p.m.
May to August
Monday – Friday: 8:30 a.m. – 4:00 p.m.
Technology support for students, faculty, and staff
Select the group that best describes you to find common IT resources more quickly.
Featured Support Topic:
Multi-Factor Authentication (MFA)
Secure your account and protect your information.
Explore UTS services
Browse key technology services that support teaching, learning, communication, and daily university operations.
Student ID Cards & Bus Pass
Access information about your ID123 digital ID , physical ID card requests, bus-pass eligibility, activation, and support.
Students
Microsoft 365 & Email
Access university email, Microsoft 365 apps, Teams, OneDrive , installation guidance and training resources.
Students •Faculty •Staff
Classroom , Meeting Room & Collaboration Technology
Get support for classroom AV, meeting room equipment, in-class support, AV training, Teams, and Zoom requests.
Faculty •Staff
Printing Services
Learn about campus self-serve printing, wireless printing, printer locations and codes, and Print Plus services.
Students •Faculty •Staff
Computer Labs & Virtual Labs
Find information about on-campus labs, virtual labs, university software, remote access , and saving your work.
Students •Faculty
Wi-Fi & Network Access
Find the correct campus network and learn how to connect to university personal and guest devices.
Students •Faculty •Staff •Visitors