Residence Services

Residence Front Desk

At each residence front desk you can get laundry change, print/copy/fax/scan documents, sign out residence equipment (e.g. vacuums, mops/buckets), or get answers to questions that you may have. In order to sign out equipment you must leave your Nipissing University student card at the residence front desk. The student card will be returned to you once you have returned the equipment.

Equipment Available:

Utility Equipment  

  • Vacuums
  • Mops
  • Brooms
  • Carts
  • Plungers
  • Ice Scrapers
  • Shovels
  • BBQs
  • Slow Cookers
  • Rice Cookers
  • Sewing Machines

As our residence operations respond to Public Health guidelines surrounding COVID-19, including increased cleaning, some services will be limited in order to ensure staff can prioritize essential services. No loans of leisure equipment or cooking related utility equipment are being offered at this time.

Selection varies by complex. Ask at your residence front desk.


Our suite-style residences are equipped with coin-operated laundry facilities, washers and dryers are $1.50 each per load. Laundry change is available at the residence front desk. If you have a problem with a machine during office hours, please advise the residence front desk immediately so that the Residence Caretakers can make the necessary repairs. After office hours, please advise the Don on Duty, so that a maintenance request form can be filled out and the machine can be placed out of order.

The Townhouse Complex has one large Laundry Room which is located in the Main Building adjacent to the Front Desk. The washers and dryers are card-operated which students will purchase thru the reload machine at a cost of $5.00/card. Students can reload their cards through the online payment option at Students can either use their PC or mobile device to reload via credit card.

Instructions to Reload your Card:

  1. Login to: 
  2. Enter your 10 digit SparkleXpress card number located on the back of the card
  3. Click on the “PURCHASE VALUE” tab at the top of the page
  4. Select a Value to purchase then press proceed
  5. The payment page will open, enter Credit Card payment information 
  6. Once completed you will be returned to and your value will show as “pending”
  7. Return to the Value Add Centre, place SparkleXpress card on reader to transfer purchased value

Instructions will also be given to Students at Move-In.


Each load of wash costs $2.00 cold/$2.25 warm/$2.50 hot

Dryers are available at a cost of $2.00 per load


Mailboxes are located in the main lobby of all complexes. Mail is delivered daily Monday through Friday. Students who receive a package will be notified via their Nipissing University email address from the residence front desk. Each suite or townhouse receives one mail key that is to be shared by all suite or housemates (with the exception of Governors House where all students receive their own mail key). Stamps and envelopes are available for purchase at each residence front desk, and we can also send out your outgoing letter mail (no packages).


The Supervisor, Residence Maintenance, and the Residence Caretakers are responsible for completing all maintenance within the buildings. Students may request repairs or services in their suite or townhouse by completing an online maintenance request form. By completing this form, you are giving consent that a maintenance person has permission to enter your room, suite, and/or townhouse. For health, sanitary or safety reasons, you may be permanently reassigned to more suitable accommodations if the repairs are extensive or unable to be completed in a timely manner.


At the North Bay campus, if you bring a vehicle to campus, please see Security and Parking Services' parking policy. Vehicles may only park in the residence parking lots if a valid designated permit has been issued. You may purchase a parking pass online, and pick it up at the Security and Parking Services Office located in B203 in the Education Centre.

Plug in parking is available during the winter months. Arrangements for plug-in parking can be made in late fall through the residence front desk for an additional fee of $80.00. Students will be notified when plug-in parking becomes available.


On the North Bay campus, at both Chancellors House and Founders House, cardboard recycling bins can be found in the back of the building and all other recycling receptacles are found in the room behind the elevator. At Governors House, the recycling receptacles are located in the first floor garbage room. At the Townhouse Residence Complex, they can be found along the side of the residence front desk.

Please sort your recyclable items into the appropriate bins and help contribute to the recycling effort.

Internet Access

All bedrooms come complete with both wireless and wired Internet. From your room, you will be able to access wireless internet; to access wired internet, you must provide your own ethernet cable. Wireless internet is available in all areas of each residence complex. For technical requirements and additional information please visit to become familiar with the Nipissing University Acceptable Use Policy.


Limited and shared storage is available in each suite/townhouse and use of storage space is to be agreed upon by all residents in each suite or townhouse. Storage is not available during summer months; however, booking commercial storage space within the city is an option for students.

Television Cable

Cable is provided in the common area of each suite or townhouse, as well as in each student’s individual bedroom. Students must bring their own coaxial cord and their own televisions.

Vending Machines and ATMs

There are vending machines located in various areas around residence. If there are any concerns regarding the machines or products, please contact the residence front desk. In addition to Automated Teller Machines (ATMs) located in academic buildings, there are ATMs located in the lobbies of Chancellors House, Founders House and Governors House.