Scheduler
MetricAid
Location: North Bay
Work Type: In-Person
Position Type: Full Time
Job Description:
MetricAid is an multi-national, physician scheduling business in North Bay, ON. We are agile, customer-centric, challenging, and our goal is to support an environment where medicine, wellness, and caring come first.
Our work environment includes:
Modern office setting
Growth opportunities
Casual work attire
Lively atmosphere
Safe work environment
Hi there. You just stumbled across an amazing opportunity. This might just be one of the most interesting postings you see today!
We are hiring a scheduler. You may be wondering what that means - trust us, everyone wonders the same thing. A scheduler collects data - like schedule rules, and the personal preferences and availability of the users, and then builds schedules for their clients. Essentially, we play a bit of human Sudoku to try and build amazing schedules for our clients using a custom software built in-house.
As a scheduler you will be covering some evening shifts and weekend on calls (answering a support phone). These are split up among the team, and usually work out to be 1 evening a week, and a weekend every 1.5 months.
Make sure to include a cover letter to tell us a bit about yourself, and why you think you’d be an asset to our team! Only applicants with cover letters will be considered - please use the word subtle in your cover letter to show us you took the time to read the posting.
Responsibilities:
Interfacing with clients - calls, emails and video conferences included
Building schedules based on client rules, user preferences, and system data
General admin/ office duties - we never say “that's not my job"!
General client and team support
Weekend and evening shifts required
Answering client support tickets/calls
Skill Set:
Ability to adhere to timelines and meet set deadlines
Attention to detail
Ability to prioritize
Critical thinking
Ability to stay cool under pressure
Enjoy working with clients and colleagues
Great communication skills - conversational Italian is an asset!
Conflict resolution skills
Strong computer knowledge
Qualifications:
To be honest, no one goes to school or has exact experience for scheduling, as such we aren’t looking for an exact qualification.
The following job experience would be an asset: Medical Administration, Scheduling, Client Services, Customer Management, General Administration
Mandatory - Education: Completion of Post secondary (University or College)
Culture:
MetricAid is unlike anywhere you will ever work. Everyone who works here is dedicated and passionate about the work we do, and that is in large part due to the culture we have built. We are a team. A team that works together and supports each other - and the odd Friday has pizza and plays board games or a social activity.
If you’re interested in learning more about our company culture, check out our careers page - we even have a video on what it’s like to work here - https://www.metricaid.com/careers
We also take Client Support and scheduling seriously - The key thing to know is that the reasons MetricAid is chosen above other scheduling companies is that we are dedicated to our clients and work to provide excellent support.
Hiring Process:
We take our time in the hiring process - our goal is to get to know you, and for you to get to know us. This means we generally have 3 touch points:
Phone Interview
In Person Interview, and
Skills Test (related to the position)
Benefits:
Flexible time off
Health benefits after six months of employment
Being a part of an AMAZING Team
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
Casual dress
Company events
Dental care
On-site parking
Paid time off
Vision care
Language:
English (required)
How to Apply:
Please forward your resume to david.mah@metricaid.com.
