Student Assistant – Information Systems and Technology (IST)
Hands TheFamilyHelpNetwork.ca
Location: North Bay, ON
Work Type: In-Person
Position Type: Contract
Website: https://thefamilyhelpnetwork.ca/
WHO WE ARE
Discover Purpose. Make an Impact. Grow with Us. As one of Ontario’s leading providers of health and social services, Hands TheFamilyHelpNetwork.ca is a nonprofit Agency which offers expert clinical care, navigation, and support across autism, behavioural, developmental, mental health, and rehabilitative services. Our commitment is to deliver responsive, high-quality care that evolves with the needs of our clients and communities.
THE OPPORTUNITY
The Student Assistant – Information Systems and Technology (IST) is responsible for providing technical support and assistance to end-users experiencing computer hardware, software, or network related issues. They will assist in troubleshooting and resolving technical problems and will provide user training for front line applications including but not limited to Microsoft Word, Excel, PowerPoint, Teams, and SharePoint. The Student Assistant-IST will also assist with the implementation of projects within the division, as required.
REQUIREMENTS
Qualifications
- Knowledge of and experience with using Microsoft word and excel.
- Excellent attention to detail and accuracy.
- Ability to uphold confidentiality.
- Excellent oral and written communication skills.
- Ability to work independently.
- Prior experience with Microsoft 365 products is an asset.
- Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself.
- Demonstrates professionalism in dealing with highly confidential information and situations.
- Must be enrolled and/or intending to enroll in post-secondary education during the academic year.
Certification/Registration/Membership
- A+, Sec+, Net+ certification an asset.
Successful applicants will be required to provide:
- Proof of eligibility to work in Canada
- A valid class G Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
- Clear Police Record Check
Preference will be given to bilingual (French/English) candidates
JOB DETAILS
Hours of Work
- Full-time contract (35 hours per week) May 4, 2026 – August 21, 2026
Hourly Rate/Salary
- $17.60 per hour
WHAT WE OFFER
Be Valued, Be Recognized: We recognize and value the dedication and expertise of our team. That’s why we offer competitive compensation that reflects your skills, experience, and contributions—ensuring you’re acknowledged fairly for the meaningful work you do.
Experience Well-Being at Work: Embrace a healthy work-life balance with our comprehensive benefits package, wellness initiatives, holidays and generous vacation time — all designed to support your overall well-being, both on and off the job.
Enjoy Flexibility: Our Agency embraces a hybrid work environment. We believe in providing the right service, at the right time, in the right way.
Make a Difference: At Hands your skills don’t just matter—they make a meaningful difference in the lives of others. Becoming a member of our team means you’ll work alongside dedicated professionals who share a passion for helping individuals and families thrive.
Join an Exceptional Team: Become a key member of our dynamic and diverse team of more than 200 professionals who are committed to personal and professional growth, supporting each other and our Agency.
Grow With Us: We believe our greatest strength lies in our people. That’s why we’re deeply committed to helping every team member thrive. Through lifelong learning, continuous training, and meaningful professional development, we empower our staff to grow, excel, and deliver the highest standards of care and service.
How to Apply:
