H2026-11 Bilingual Tenant Services Advocate
The District of Nipissing Social Services Administration Board
Location: North Bay, ON
Work Type: In-Person
Position Type: Full Time
Job Description:
Under the supervision of the Tenant Services Supervisor, the Tenant Services Advocate supports tenant well-being through assistance and service referrals. This role manages a caseload, collaborates to prevent evictions, and uses mental health and/or addiction expertise to engage tenants and connect them with community supports.
Required Qualifications:
- Two-year post-secondary diploma or university degree in Social Sciences or Mental Health & Addictions
- Minimum two (2) years’ experience in residential tenancies, property management, or a related field
- Knowledge of housing policies and procedures as well as related Provincial and Federal Legislation i.e. Residential Tenancies Act, Child Welfare Act, Municipal Freedom of Information and Protection of Privacy Act, Personal Information Protection and Electronic Documents Act.
- Knowledge of alternative dispute resolution, mediation, and crisis intervention, with cultural sensitivity
- Bilingual in English and French (oral and written)
Desired Skills:
- Strong communication skills when supporting tenants daily and during crises, including making recommendations to the team
- Effective time management, organizational, and problem-solving skills
- Proficient in personal computers, word processing, spreadsheets, and property management software
- Knowledge of office practices and procedures
- Ability to demonstrate organizational values and exercise sound judgment
- Report writing, case management, and correspondence skills
- Ability to work tactfully with diverse clients and collaboratively within a team
- Bilingual in English and French (oral and written)
- Thorough knowledge of community resources
- Valid Ontario driver’s license and reliable vehicle
How to Apply:
This position is for a new vacancy. Applications must submit a current resume with a cover letter to the Human Resources Department by 4:30PM, Wednesday, May 13th, 2026, indicating how their qualifications meet the requirements specified in the bulletin. Please ensure to indicate the bulletin number and position title for the specified posting you are applying for. Applications for the above position will be accepted by email at jobs@dnssab.ca. See how bright your future could be. Come join our team and help make a difference in the lives of the people we serve!
