H2026-08 Tenant Services Compliance Specialist
The District of Nipissing Social Services Administration Board
Location: North Bay, ON
Work Type: In-Person
Position Type: Full Time
Job Description:
Here at the DNSSAB, we strive towards a future of healthy, sustainable communities within our region. To achieve this, we are looking for a talented Tenant Services Advocate Specialist to add to our exceptional Nipissing District Housing Corporation (NDHC) team for our North Bay locations. The Tenant Services Advocate supports tenant well
being by providing assistance and referrals to services to address barriers, concerns and needs. This positions manages an assigned caseload while working cooperatively with the Tenant Services team to prevent evictions and enhance tenant’s overall quality of life.
Required Qualifications:
- Minimum two year post-secondary Diploma or degree in Business Administration, Law Clerk, or Accounting or an acceptable combination of education and experience.
- Minimum three years’ experience working with residential tenancies and property management.
- Working knowledge of housing policies and procedures as well as related Provincial and Federal legislation ie; Housing Services Act, Residential Tenancies Act, Child and Family Services Act, Municipal Freedom of Information and Protection of Privacy Act, Personal Information Protection and Electronic Documents Act.
- Knowledge of alternative dispute resolution, mediation and crisis intervention skills.
Desired Skills:
- Excellent communication skills when providing support to tenants on a daily basis and when they are in crisis; discuss observations and make recommendations to the Tenant Services Supervisor.
- Strong time management, organizational and problem solving skills in order to prioritize work activities.
- Proficient in the use of computers and knowledge of Microsoft Office software.
- Knowledge of office practices and procedures.
- Possess report writing and case management, and other relevant correspondence writing skills.
- Ability to work with diverse clients with tact and diplomacy.
- Strong ability to work as a team member in a highly interactive team.
- Ability to investigate, assess, report recommend solutions.
- Demonstrate good judgement in understanding and meeting the needs of the tenants.
- Excellent organization skills are required while being sensitive to time constraints and tight deadlines.
- Working knowledge of internal and generally accepted collection processes is considered an asset.
- Valid Ontario driver’s license and reliable vehicle. Must be legally eligible to work in Canada. Police Record Check within three (3) months is a requirement.
How to Apply:
This position is for a new vacancy. Applications must submit a current resume with a cover letter to the Human Resources Department by 4:30PM, Wednesday, May 13th, 2026, indicating how their qualifications meet the requirements specified in the bulletin. Please ensure to indicate the bulletin number and position title for the specified posting you are applying for. Applications for the above position will be accepted by email at jobs@dnssab.ca. See how bright your future could be. Come join our team and help make a difference in the lives of the people we serve!
