Employment Posting:
Growth Marketing Manager - Brooklin Concrete Products Corp.

Growth Marketing Manager

Brooklin Concrete Products Corp.

Work Type: In-Person

Position Type: Full Time

www.brooklin.com

GENERAL ACCOUNTABILITY

The Growth Marketing Manager manages and mentors a team of CSR’s to deliver excellent customer service and a range of marketing initiatives that effectively drives sales and enhance Brooklin’s brand. This position accountable various marketing initiatives and the management of customer orders that increase sales of concrete (including all standard concrete orders and resale products) from customers; and ensuring regular and efficient flow of all related operations. The Growth Marketing Manager and the CSR team are responsible for assisting sales personnel for related product support, working with production staff to ensure customer delivery dates are met; as well as assisting the Sales Manager and Finance/Admin. Generalist on an “as required basis”. The Growth Marketing Manager is also responsible for direct management of the Customer Service teams at all BCP locations.

NATURE AND SCOPE

Details of Position

Marketing

1. Events – plans coordinates and works with Sales Manager and Finance/Admin. Generalist to execute.
2. Oversees social media, digital marketing to improve lead generation and online brand awareness
3. Works closely with Sales Manager, sales team & with Sales Manager and Finance/Admin. Generalist to create targeted marketing campaigns to generate new business leads.
4. Creates external communications, email campaigns, press releases and media outreach to increase sales and develop Brooklin’s brand
5. Works with Sales Manager to develop promotional materials, website copy
6. Works with Sales Manager and Finance/Admin. Generalist to maintain and continuously improve the website and ensure the companies social media presence is relevant and updated on a timely basis
7. Works with Finance/Admin. Generalist and CSR team to search and find work posted on construction bid and tender web sites.
8. Manage, and coach (on a daily basis) Customer Service Representatives ensuring a motivated and effective working environment.

Team

1. Work with Sales Manager and Sales team to manage and lead CSR group in Huntsville and Lindsay to deliver excellent customer service
2. Ensure CSR team is trained in Brooklin’s systems and products to assist customers and process orders in a timely effective manner
3. Maintain proper staffing levels, supervision and evaluation of daily workflow within CSR department to ensure customer needs are met.
4. To establish and maintain all department standards. This includes conforming to the policies, standards and best practices determined by Brooklin Concrete.
5. Responsible for continuous improvement of customer satisfaction by designing a constantly improving a customer-oriented service department.
6. Liaisons with customers and Brooklin Concrete personnel for issues that have been escalated, to ensure prompt remedial action when customer service issues occur.
7. Works with Finance team to address any issues related to delinquent accounts
8. Communicate with internal departments to ensure order efficiency
9. Consult with, backs up and reports to Sales Manager as required.
10. Ensure that all customer orders are received and processed in a timely manner,—participate in the appropriate meetings with Sales/Production staff to ensure all orders are on schedule
11. Spot check open orders at a minimum on Friday mornings.
12. Handle, document and address any service-related work related to quality or product delivered to site—includes maintaining and issuing warranty documents and conditions of sale documents as necessary
13. Work in compliance with the Occupational Health and Safety Act and Regulations and the Company Health and Safety Roles and Responsibilities. Promote Brooklin’s safety vision.

FUNCTIONAL QUALIFICATIONS

1. Post-Secondary Degree related to Marketing, Business Administration, Communication and Sales

SKILLS

1. Supervise, coach and motivate employees
2. Previous customer service/business acumen
3. Leadership skills
4. Excellent communication skills—verbal and written; face-to-face and over the phone
5. Experience with public speaking
6. Previous sales/marketing experience and knowledge of local contractors would be a major asset
7. Proficient computer skills—Microsoft Office 2011 (Excel, Word, PowerPoint, etc.), Infor software system.
8. Blueprint or interpretation of drawing knowledge, some knowledge an asset
9. Consistent professionalism expressed at all times ensuring that the company is portrayed in a positive manner
10. Goal oriented, results driven individual, with strong proven track record of meeting objectives and deadlines

HOW TO APPLY

Brooklin Concrete is committed to accommodating people with disabilities as part of the hiring process. If you have special requirements, please advise Human Resources during the recruitment process. Brooklin Concrete is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category/group.

If you want to learn more about this and other available opportunities, please contact us by email at hr@brooklin.com or our company web site. Please provide us with your up-to-date resume and salary expectations.

Thank you for your interest in Brooklin Concrete, only those selected for an interview will be contacted.