Employment Posting:
Client Advisor Internship Program, Summer 2022

Employment Type:
Current Student
Closing Date:

Employer: Royal Bank of Canada (RBC)

Location: Various

We have Summer Student Intern opportunities available in the Muskoka North-Central Community: North Bay, Bracebridge, Gravenhurst, Huntsville, Sundridge and Parry Sound.   Open the door to the first of many opportunities at RBC and experience the challenges and rewards of working in the financial services industry.  If you have the drive to deliver exceptional customer service, you can build a great career with us and gain progressive learning opportunities year over year through our Summer Internship Program.

Job Type: Summer

Hours: Monday to Saturdays between 9:30am to 8pm

Hours per week: Full time hours of 37.5 hours/week

Wages: To be discussed

Duties and Qualifications:

What will you do?

  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Requirements:

Must Have

  • Proven customer service skills
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work a variety of hours including evenings and weekends
  • Eagerness to learn and determination to succeed

Nice-to-have

  • Fluency in both French and English communication (verbal, written and transcription)
  • Sales experience in the financial or service industry

How to Apply:

https://jobs.rbc.com/ca/en/job/438832/